and Shipping Information:
What are my shipping options?
We ship Monday - Friday only. If standard shipping is selected your
order will be received within 10 business days of order placement.
If expedited shipping is selected your order will be received within 2 -
3 days of order placement. For all customers outside the
continental United States orders can be delivered within 14 days with
standard international shipping or within 7 days with express
Where do you ship from?
Your order will ship from our New York or North Carolina office.
3. Is it safe to use my
Yes! We accept all major credit cards via our
secure server. All credit card information
is secure using the highest level of encryption upon being submitted to
our secure server.
How can I contact you?
If you have questions or would like to place an order via
the telephone we can be reached toll free at our international office by
calling 1-800-347-7594 (United States and Canada residents only) or for
customers in Europe, Middle East, etc... you may reach us at via email at
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal.
What are your hours?
Our internet division processes orders Monday - Friday from 7AM -
7PM Eastern Standard Time.
Am I charged tax?
We have an office located in New York thus requiring us to charge a sales
tax of 8.875% to New York residents. We also have an office in NC thus
requiring us to charge a sales tax of 7.75% to North Carolina residents.
What is you return policy?
Ribbon Warehouse wants you to be satisfied with your purchases. However,
in the event you are not satisfied with your purchase, we will honor
returns only if the personalized item was imprinted incorrectly. You
will receive the refund as a credit to your credit card for the purchase
price of the product you return. All non personalized items have
a 15% restocking fee, you are responsible for all return shipping charges
and we do not give credit for the initial shipping charges. All returns
must be received back within 30 days of receipt of the item or it will be
shipped back to you at your expense.